General Terms and Conditions

Last update: December 15, 2025

1. Introduction

These Terms and Conditions (the "Terms") govern your access to and use of the online gaming platform UP-X (“Company”, "We", "Us", or "Our"), available through this website and any related applications, subdomains, or services (collectively, the "Platform").

By accessing or using the Platform, whether as a visitor or as a registered holder of a User Account ("Account"), you ("User", "You" or "Your") acknowledge that you have read, understood, and agree to be bound by these Terms, together with any documents incorporated herein by reference. These Terms constitute a legally binding agreement between you and the Company.

If you do not agree with these Terms or any future amendments, you must not register an Account, access, or use the Platform. Continued use of the Platform following the publication of updated Terms shall constitute your acceptance of such amendments.

For any inquiries regarding these Terms, You may contact us at: support@upx.game

In the event of any inconsistency between translations of these Terms and the English version, the English version shall prevail.

2. Definitions

For the purposes of these Terms, the following terms shall have the meanings set out below. Words in the singular shall include the plural and vice versa, and references to any gender shall include all genders.

2.1. “Account” means a personal account registered by a User on the Platform, enabling access to and use of the Services.

2.2. “Company” means the operator of the Platform (UP-X).

2.3. “Platform” means the UP-X website, mobile applications, and any related or connected services, subdomains, or systems operated by the Company for the provision of the Services.

2.4. “Services” means the online gaming and betting services made available to Users through the Platform, including access to Games, payment processing, and customer support.

2.5. “Games” means any games of chance or skill, including but not limited to slot games, table games, live dealer games, and other gaming products offered on the Platform.

2.6. “User” or “You” means any individual who accesses or uses the Platform, whether registered with an Account or using the Platform as a guest.

2.7. “Payment Methods” means the payment instruments and channels accepted by the Company for deposits and withdrawals, as made available on the Platform from time to time.

2.8. “KYC” means the identity verification procedures (“Know Your Customer”) required by the Company to comply with legal and regulatory obligations, including verification of age, identity, and source of funds.

2.9. “Self-Exclusion” means the process by which a User may voluntarily request to restrict or suspend access to their Account for a specified period or indefinitely, in accordance with the Company’s Responsible Gaming Policy.

2.10. “Bonus Terms” means the specific terms and conditions applicable to promotional offers, bonuses, or incentives provided by the Company, which form an integral part of these Terms.

3. General

3.1. These Terms apply to and govern your access to and use of the Platform and the Services provided by the Company. They form a legally binding agreement between you and the Company and shall prevail over any other communications or arrangements, unless expressly agreed in writing by the Company.

3.2. In addition to these Terms, your use of the Platform is subject to the Company’s Privacy Policy, Responsible Gaming Policy, KYC Policy and any other policies or rules published on the Platform from time to time, which are incorporated into these Terms by reference.

3.4. The Company may, at its sole discretion, amend, update, or replace these Terms at any time. Any such amendments will be published on the Platform and will take effect immediately upon publication, unless otherwise specified. You are responsible for reviewing the Terms regularly to ensure that you are aware of the current version. Your continued use of the Platform following the publication of any amendments constitutes your acceptance of the revised Terms.

3.5. These Terms may be made available in multiple languages for convenience; however, the English version shall be the sole legally binding version. In the event of any conflict or inconsistency between translations, the English version shall prevail.

4. User responsibility

4.1. By accessing and using the Platform, the Users represent and warrant that they:

(a) have attained the age of legal majority under the laws of their country of residence and, in any event, are not younger than eighteen (18) years of age;

(b) possess full legal capacity and are able to enter into binding contractual relations; and

(c) are not prohibited from participating in online gambling under any applicable laws or regulations.

4.2. The User warrants that all information provided to the Company, whether during registration or subsequently, is true, accurate, and complete, and undertakes to promptly update such information if any changes occur.

4.3. User represents and warrants that they are not a resident of, nor located in, any of the jurisdictions where participation in online gambling activities is prohibited.

4.4. The User accesses and uses the Platform only from jurisdictions where such access and participation in online gambling activities are lawful and does not employ any means, including but not limited to VPNs, proxy servers, or similar technologies, to conceal or misrepresent their true geographic location.

4.5. The User acts solely on their own behalf and not on behalf of any third party, and does not permit any other person to access or use the Platform or Services under their credentials.

4.6. The User is solely responsible for maintaining the confidentiality and security of their login credentials and any activity conducted through their account. Any suspected unauthorized access or security breach must be reported to the Company without undue delay.

4.7. The User undertakes not to engage in any unlawful, fraudulent, deceptive or manipulative conduct in connection with the Platform, including but not limited to the use of bots, automated scripts, unauthorized software, or other tools intended to exploit or interfere with the Services.

4.8. The User confirms that all payment methods used to fund their account are lawfully obtained, registered in their name, and that all transactions made through the Platform are legitimate and free from unlawful purpose.

4.9. The User shall not reverse engineer, decompile, disassemble, or otherwise tamper with the Platform’s software, systems, content or security measures.

4.10. The User acknowledges that participation in games of chance involves financial risk, including the possibility of loss of funds, and accepts full responsibility for such outcomes.

4.11. The User affirms they do not exhibit signs of compulsive or problem gambling and agrees to make use of available responsible gaming tools, including self-exclusion options, where appropriate. The Company reserves the right to impose restrictions or exclusions to promote responsible gaming.

4.12. The User agrees to provide any documentation or information reasonably requested by the Company to verify identity, source of funds or ensure compliance with applicable legal, regulatory, or internal requirements.

4.13. The User acknowledges sole responsibility for any tax obligations arising from their use of the Platform, including on winnings, and agrees that the Company bears no liability in this respect.

4.14. The User undertakes not to use the Platform for any unlawful purpose, including but not limited to money laundering, terrorism financing, or violation of sanctions or applicable laws.

4.15. Continued access to or use of the Platform constitutes the User’s binding acceptance of these Terms and all related policies. If the User does not agree with any provision, they must immediately cease using the Services.

5. Your Account

5.1. To access and use the Services on the Platform, the User must complete the registration process and create a personal Account. Registration is limited to individuals who have reached the legal age of majority in their jurisdiction and who possess full legal capacity to enter into binding agreements.

5.2. The User is permitted to register and maintain only one (1) Account. The creation or use of multiple, duplicate, or “backup” Accounts, whether under different names, email addresses, IP addresses, devices, or shared environments, is strictly prohibited. Upon detection of such activity, the Company reserves the right to suspend or close all related Accounts, void transactions, and withhold funds.

5.3. During registration, the User must provide accurate and complete personal information, including full name, date of birth, residential address, valid email address, and telephone number. The Company may request supporting documents (e.g., government-issued ID, proof of address, or source of funds) at any time for verification purposes.

5.4. Login credentials are personal and confidential. The User is solely responsible for securing their username and password, and for all activity conducted through their Account. Any suspected unauthorized use must be reported to customer support without delay.

5.5. The User must not disclose their login details or allow third parties to access or use their Account. Any such actions may result in liability for unauthorized activity and possible sanctions on the Account.

5.6. The Account is strictly personal and non-transferable. It may not be assigned, sold, leased, or otherwise disposed of to any third party. Rights and claims associated with the Account are also non-transferable.

5.7. The Company may implement additional security measures, including two-factor authentication, to enhance Account protection. The User agrees to comply with such measures.

5.8. The User is responsible for notifying the Company immediately if they become aware of any unauthorized access, security breach, or loss of Account credentials.

5.9. The Company reserves the right to monitor Account activity for suspicious or unusual behavior and may take appropriate action, including suspension or termination of the Account, to protect the Platform and its Users.

6. Account Suspension and Termination

6.1. The Company reserves the right to suspend, restrict, or limit access to the User’s Account at any time, without prior notice, upon reasonable suspicion of:

(a) breach of these Terms or applicable laws and regulations;

(b) provision of false, incomplete, or misleading information during registration or thereafter;

(c) operation of multiple, duplicate, or unauthorized Accounts;

(d) unauthorized access to or use of the Account by third parties;

(e) engagement in fraudulent, manipulative, or prohibited activities;

(f) use of the Platform from jurisdictions where such access or activity is restricted or prohibited;

(g) failure to comply with identity verification, anti-money laundering (AML), or other regulatory requirements;

(h) other circumstances where suspension is necessary to safeguard the integrity, security or compliance of the Platform.

6.2. During any suspension or investigation, the User’s access to the Account and Services may be partially or fully blocked. The Company may require the User to provide additional information or documentation for verification, investigation or compliance purposes. The User undertakes to cooperate fully and promptly with such requests.

6.3. The User may request account closure at any time by contacting customer support through the designated communication channels. Account closure requests will be processed in a timely manner, subject to settlement of outstanding balances and obligations.

6.4. Accounts inactive for twelve (12) consecutive months or more, with no login or transactional activity, may be closed by the Company without prior notice. Any remaining funds in such Accounts will be handled in accordance with applicable laws and regulatory requirements.

6.5. Upon termination or closure of the Account, whether initiated by the User or the Company, the User’s right to access and use the Platform immediately ceases. Remaining balances may be withheld, canceled or returned in accordance with these Terms and applicable laws.

6.6. The Company retains the right to retain User data and transaction history for the duration required to comply with applicable legal, regulatory, tax, and audit obligations, regardless of Account suspension or closure.

6.7. The Company shall have no liability for suspension or termination of the Account conducted in good faith to ensure compliance with legal, regulatory, or contractual obligations. Where reasonably practicable, the Company will notify the User of any such action.

7. Deposits and Payments

7.1. To participate in any game or place bets on the Platform, the User must maintain a sufficient balance in their Account. The Platform does not extend credit or allow negative balances under any circumstances.

7.2. All deposits must be made using payment methods registered in the User’s name and originating from lawful sources. Deposits from third-party accounts, including those of relatives, associates, or any other parties, are strictly prohibited. Funds received in violation of this provision may be forfeited without prior notice.

7.3. By initiating a deposit, the User confirms that the payment instruments used are legally owned, free from encumbrances, and not connected to fraudulent or criminal activities. The Platform reserves the right to request documentation verifying the source of funds at any time.

7.4. The Platform employs authorized third-party payment service providers and financial institutions to process deposits. The User agrees to comply with the terms and conditions of these intermediaries, provided they do not conflict with the Platform’s Terms.

7.5. The User agrees not to initiate chargebacks, reversals, or disputes on authorized payment transactions. In the event of such actions, the Platform reserves the right to recover the original deposit amount, associated processing costs, and to void any winnings derived from disputed funds. Accounts engaged in such activity may be suspended or permanently closed.

7.6. The User acknowledges that the Account is not a bank account, does not accrue interest, and funds held therein are not insured under any deposit protection scheme. The Platform is not liable for any banking fees, currency conversion charges, or deductions imposed by the User’s financial institution.

7.7. Deposits made in currencies other than the Platform’s primary currency may be automatically converted at the exchange rate applied by the payment processor, financial institution, or a reputable third-party provider at the time of the transaction. The Platform disclaims responsibility for any discrepancies, fees, or losses arising from such currency conversions.

7.8. Minimum and maximum deposit limits vary depending on the payment method selected and are subject to change at the Platform’s sole discretion. These limits will be clearly disclosed in the deposit interface.

7.9. Deposited funds will be credited to the User’s Account only after successful confirmation by the payment service provider. The Platform is not responsible for delays caused by third-party payment processors or banking institutions.

7.10. The Platform reserves the right to implement additional verification procedures for deposits, including but not limited to identity confirmation, submission of supporting documentation, or biometric verification (e.g., selfie with ID), to ensure compliance with AML and KYC policies.

7.11. All payments are final upon confirmation. The Platform does not accept requests for cancellation or reversal of completed deposits, except where mandated by applicable law.

7.12. Users bear full responsibility for complying with all tax obligations related to deposits and any funds credited to their Accounts. The Platform provides no tax advice and assumes no liability for Users’ reporting duties.

7.13. In the event of payment disputes or concerns, Users must contact the Platform’s customer support prior to completing the payment process. Once a payment is finalized, disputes will be handled in accordance with the Platform’s internal procedures and applicable legal requirements.

8. Withdrawal of Funds and Refunds

8.1. Withdrawal requests must meet the minimum amount established on the Platform, which is subject to change at the Company’s discretion. The current minimum withdrawal amount is €10 or its equivalent in other currencies.

8.2. Withdrawals requested in a currency different from the primary currency of the User’s Account will be converted at the exchange rate effective at the time of transaction processing. The Company uses rates provided by its payment processor, bank or a reputable financial data provider. Any currency conversion fees or fluctuations are the sole responsibility of the User.

8.3. Processing times for withdrawal requests may vary depending on the payment method, the User’s verification status, and involvement of third-party payment providers. While the Company strives for prompt processing, it does not guarantee exact payout times due to factors beyond its control.

8.4. Withdrawal requests are subject to verification procedures, including but not limited to identity, source of funds, and compliance checks in accordance with applicable laws and internal policies. The Company reserves the right to withhold or delay withdrawals pending satisfactory completion of such procedures.

8.5. Refunds may be issued at the Company’s sole discretion in accordance with the Platform’s policies. Refund requests must comply with the Terms and will be processed within reasonable timeframes following verification.

8.6. The Company reserves the right to refuse or cancel any withdrawal or refund if:

(a) the User is found in breach of these Terms or involved in fraudulent, abusive, or suspicious activities;

(b) the User’s Account is subject to investigation or regulatory restrictions;

(c) the payment instrument used for deposits is not registered in the User’s name or is otherwise unlawful;

(d) required verification documents are not provided or are insufficient;

(e) the User has multiple or unauthorized Accounts;

(f) other conditions stipulated by applicable laws or regulatory bodies apply.

8.7. Withdrawal limits may be imposed at the Company’s discretion to comply with regulatory requirements or risk management policies. Such limits will be communicated to the User where applicable.

8.8. Users are solely responsible for any tax liabilities, fees, or charges resulting from withdrawals or winnings, in accordance with the laws of their jurisdiction.

8.9. The Platform does not guarantee that all withdrawal requests will be approved or processed, particularly where there is suspicion of Terms violation or unlawful activity.

9. Games rules

9.1. By participating in any games or betting activities available on the Platform, you confirm that you have read, understood, and agreed to the applicable rules governing each specific game, event, or betting market. Such rules are published on the Platform or accessible via a dedicated link clearly indicated to Users.

9.2. It is your sole responsibility to familiarize yourself with all relevant game rules prior to participation, including but not limited to payout structures, minimum and maximum stake limits, applicable odds, return-to-player (RTP) rates, and any specific conditions or restrictions. Failure to review such rules shall not be considered a valid basis for disputing the outcome of any game or bet.

9.3. In the event of any inconsistency or conflict between these Terms and the specific rules applicable to a particular game or betting product, the latter shall prevail for the purposes of determining the outcome of that game or bet.

9.4. The Company makes no representation or guarantee regarding the likelihood of winning in any game or bet offered on the Platform. All participation is at your own risk, and any losses incurred shall be your sole responsibility.

9.5. Any attempt to manipulate game outcomes, exploit technical errors, use unauthorized software or devices, or otherwise gain an unfair advantage is strictly prohibited. This includes but is not limited to:

a) exploiting programming errors, malfunctions, or unintended game features;

b) using automated tools, bots, or scripts to influence game mechanics;

c) colluding with other players to alter the natural course of gameplay.

9.6. Should you identify any irregularities, ambiguities, or suspected malfunctions during gameplay, you must cease participation immediately and notify the Company’s customer support. Continued play under such conditions may be considered a deliberate attempt to exploit the system and may result in suspension or termination of your Account, with forfeiture of any associated funds.

9.7. The Company reserves the right to investigate and void any bets, rounds, or game results affected by technical faults, unauthorized conduct, or breaches of the applicable rules. Winnings derived from such activity may be withheld, and corrective measures applied without prior notice.

9.8. The official rules for all games and betting products offered on the Platform are available at dedicated pages of the Platform. Users are encouraged to consult these rules regularly as updates may be applied without prior individual notification, in compliance with applicable regulatory requirements.

10. Underage gaming policy

10.1. Access to the Platform is strictly prohibited for any person under the age of eighteen (18) years, or below the legal age of majority in their jurisdiction of residence, whichever is higher. By creating an Account, the User confirms that they meet this requirement.

10.2. The Company implements robust age-verification measures, including identity document checks and third-party verification services, to ensure compliance with applicable laws and to prevent underage individuals from registering or accessing the Platform.

10.3. If it is determined that a User is under the legal age, or has been underaged at the time of registration, or is acting on behalf of an underaged person, the Company shall immediately close the Account. Any winnings obtained in violation of this policy may be voided, withheld, or refunded in accordance with applicable law.

11. Restricted use

11.1. Use of the Platform is strictly prohibited in jurisdictions where online gambling is illegal, unregulated, or restricted by applicable laws. The availability of the Platform in a particular language, currency, or territory does not constitute an offer or invitation to access or use the Services. It is the User’s sole responsibility to ensure that accessing and using the Platform complies with all applicable laws in their jurisdiction.

11.2. The Company expressly prohibits access to the Platform, registration, depositing funds, wagering, or any other interaction with the Services in jurisdictions where online gambling is illegal, unregulated, or restricted by applicable laws.

11.3. Users must not attempt to bypass, disable, or interfere with any access control, geolocation, or security measures implemented by the Platform to enforce compliance with these Terms. Any such attempt constitutes a material breach of these Terms and may lead to immediate suspension or closure of the User’s Account, cancellation of wagers, and forfeiture of funds.

11.4. The Company applies a presumption of location principle, whereby the User’s geographic location is determined based on IP address, payment details, device information, and other relevant data. The burden of proving legitimate use outside restricted jurisdictions rests solely with the User. Failure to provide satisfactory evidence may result in Account restrictions.

11.5. Users acknowledge and agree that they are responsible for ensuring that their use of the Platform does not violate any laws or regulations of their country of residence or location, including but not limited to restrictions on online gambling, currency controls, or tax obligations.

11.6. The following categories of Users are expressly prohibited from participating in any activities on the Platform:

(a) Persons involved directly in the outcome of any event offered for betting or gaming (such as athletes, referees, officials, or trainers);

(b) Individuals acting on behalf of, or in collusion with, gambling operators or betting syndicates;

(c) Persons barred from gambling by law or any governing authority.

11.7. Any violation of this Section 11 may result in immediate suspension or permanent termination of the User’s Account, voiding of bets and transactions, and permanent forfeiture of funds held. The Company disclaims all liability for any losses incurred due to enforcement of these restrictions, regardless of the timing or cause of discovery.

12. Fraud

12.1. Users are strictly prohibited from engaging in any form of fraudulent, deceptive, manipulative, or unlawful conduct on or in connection with the Platform. Such conduct constitutes a material breach of these Terms and may lead to immediate suspension or termination of the User’s Account, forfeiture of funds, and referral to relevant regulatory or law enforcement authorities.

12.2. The following activities are expressly prohibited and will be treated as fraudulent:

12.2.1. Coordinated betting or collusion between multiple Users, including those operating from the same IP address, network, or household;

12.2.2. Use of automated tools, bots, scripts, or other external software to manipulate gameplay, place bets, or gain technological advantage;

12.2.3. Sharing Account credentials or playing on behalf of another individual (nominee or proxy accounts);

12.2.4. Abuse or exploitation of bonus offers, including pattern exploitation, bonus hunting, or artificial wagering;

12.2.5. Use of stolen, cloned, or fraudulently obtained payment instruments such as credit cards or e-wallets;

12.2.6. Initiating chargebacks or reversing legitimate transactions;

12.2.7. Exploitation of system bugs, software vulnerabilities, or logic flaws;

12.2.8. Registering multiple Accounts to circumvent limits, restrictions, or sanctions;

12.2.9. Submitting falsified, forged, or altered documents for verification purposes;

12.2.10. Transferring, selling, or otherwise assigning Accounts to third parties;

12.2.11. Engaging in money laundering, terrorist financing, or any other criminal conspiracy involving the Platform.

12.3. Any attempt to hack, disrupt, or gain unauthorized access to the Platform’s systems, including DDoS attacks, injection of malicious code, or tampering with client-server communication, is strictly forbidden and may result in civil and criminal liability.

12.4. Users must not upload, distribute, or transmit malware, spyware, unsolicited bulk emails (spam), or any content intended to damage or disrupt the Platform’s infrastructure or services.

12.5. Upon suspicion or detection of fraudulent activity, the Platform reserves the right to:

12.5.1. Immediately suspend or permanently close the User’s Account without prior notice;

12.5.2. Withhold, cancel, or reverse any winnings, bonuses, or balances related to the fraudulent conduct;

12.5.3. Recover funds previously paid out that were obtained through illicit means;

12.5.4. Conduct internal investigations and cooperate fully with payment providers, gaming regulators, and law enforcement agencies;

12.5.5. Apply restrictions at the Account level, including device or IP address blacklisting.

12.6. The Platform assumes no liability for losses incurred by Users due to fraudulent actions by third parties, including phishing, Account theft, or social engineering.

12.7. Users must promptly report any suspected fraudulent behavior, security breaches, or collusion to the Platform via available communication channels such as live chat or email.

12.8. The Platform reserves the right to use any funds available in the User’s Account to cover losses, fees, or expenses resulting from the User’s fraudulent activities, including chargeback fees, legal costs, and investigation expenses.

12.9. The Platform may deploy automated monitoring systems, AI tools, and manual reviews to detect irregular activity. Any attempt to evade or circumvent these controls will itself be considered a breach of these Terms.

13. Errors and Interruptions

13.1. Despite the Platform’s best efforts, technical faults, software errors, network failures, or other unforeseen interruptions may occur, impacting the normal operation of games and betting services.

13.2. In cases where such technical issues materially affect the accuracy, fairness, or integrity of any bet, game outcome, or transaction, the Platform reserves the right to void or cancel those bets or transactions. This includes, but is not limited to, bets placed during server errors, corrupted data transmissions, or system malfunctions.

13.3. Cancellation or voiding of bets due to technical errors will be conducted at the Platform’s sole discretion and may occur without prior notice.

13.4. Any winnings or results arising from these affected bets shall be invalidated, and payments related to them may be reversed or withheld.

13.5. The Platform shall not be liable for any losses or damages sustained due to such cancellations or technical interruptions, including indirect or consequential damages.

14. Intellectual property

14.1. All content and materials available on the Platform, including but not limited to software, source and object code, user interface design, layout, text, graphics, images, animations, audio and video content, databases, functionalities, trademarks, trade names, logos, and other proprietary elements, are protected by applicable intellectual property laws and remain the exclusive property of their respective owners or licensors.

14.2. Your access to and use of the Platform does not grant you any ownership rights, title, or interest in any intellectual property contained herein. You are granted a limited, personal, non-exclusive, non-transferable, and non-sublicensable license to access and use the Platform and its content solely for your personal, non-commercial use and strictly in compliance with these Terms.

14.3. Any unauthorized use, reproduction, distribution, modification, or commercial exploitation of the Platform’s intellectual property without prior written consent is strictly prohibited.

14.4. Trademarks and branding materials displayed on the Platform must not be used or reproduced without explicit permission from the rights holders; violations may lead to legal consequences.

14.5. Users who upload content to the Platform grant a worldwide, royalty-free license to use, modify, and distribute such content for operational and promotional purposes.

15. Liability

15.1. The User acknowledges that use of the Platform and its Services is entirely at their own risk. The Platform is provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, whether express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

15.2. The Platform does not warrant that the Services will be uninterrupted, error-free, secure, or free from harmful components, or that any defects will be corrected. Technical issues, delays, or data loss shall not give rise to liability unless otherwise required by applicable law.

15.3. To the fullest extent permitted under applicable laws, the Platform, its affiliates, officers, employees, and service providers shall not be liable for any direct, indirect, incidental, special, or consequential losses, including loss of data, lost winnings, profits, business opportunities, or reputational damage, arising from the use or inability to use the Services.

15.4. In all cases where liability cannot be excluded, the total aggregate liability of the Platform shall not exceed the amount the User deposited in their Account in the thirty (30) days preceding the event giving rise to the claim.

15.5. The User agrees to indemnify, defend, and hold harmless the Platform, its partners, employees, and agents against all claims, damages, liabilities, and expenses (including legal costs) arising from:

a) the User’s breach of these Terms;

b) misuse of the Services or violation of law;

c) use of the User’s Account by a third party, whether authorized or not;

d) funds or winnings obtained in violation of these Terms.

15.6. The Platform shall not be responsible for any delay, suspension, or unavailability of Services caused by circumstances beyond its reasonable control, including force majeure events, regulatory actions, or technical failures of third-party providers.

16. Governing law and arbitration

16.1. These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where the Company has incorporated and operates.

16.2. Any disputes arising out of or in connection with these Terms, including their validity, interpretation, or termination, shall be resolved primarily through amicable negotiations.

16.3. If no amicable resolution is reached within thirty (30) days, the dispute shall be finally resolved by arbitration conducted in accordance with the laws of the jurisdiction where the Company has incorporated and operates.

16.4. The parties hereby waive their right to pursue claims in courts of any other jurisdiction, except for enforcement of arbitration awards or as required by mandatory law under the jurisdiction where the Company has incorporated and operates..

16.5. Notwithstanding arbitration, the courts of the jurisdiction where the Company has incorporated and operates shall retain exclusive jurisdiction to hear any disputes related to the enforcement or validity of these Terms or arbitration proceedings.

17. Communications and Notices

17.1. All official communications from the Company to the User, including notices, updates, and requests, shall be sent via email or through the contact details provided in the User’s Account.

17.2. The User agrees to regularly check their registered email and Account messages to receive all important information related to the Platform and these Terms.

17.3. The official language of all communications and notices shall be English. In case of any translation, the English version shall prevail.

17.4. Users may direct any questions, concerns, or official correspondence to the Company’s designated support email: support@upx.game. The Company will make reasonable efforts to respond promptly.

18. General Provisions

18.1. If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, such provision shall be severed without affecting the validity and enforceability of the remaining provisions.

18.2. The English version of these Terms shall prevail over any translated versions in the event of any inconsistency or dispute.

18.3. Failure or delay by the Company to enforce any right or provision under these Terms shall not constitute a waiver of such right or provision.

18.4. No waiver by the Company of any breach or default shall be deemed a waiver of any subsequent breach or default.